Returns, Replacement or Refund

This document is an electronic record in terms of the Information Technology Act, 2000 (As Amended by Information Technology (Amendment) Act 2008) hereafter referred to as ITAA 2008 and is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules 2011 that require publishing of the rules and regulations, privacy policy and user agreement for access or usage of website.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

Vipanci Charitable Trust (hereafter referred to as 'The Trust') has its registered office at 20, Kasturi Buildings, Jamshedji Tata Road, Churchgate, Mumbai - 400 020. The Trust owns the domain name (hereafter referred to as the 'Website').

The term 'We' refers to the Trust and the terms 'you', 'yours' etc. refer to the 'Customer' as defined in the User Agreement.

We do not accept returns of products except if the product sent to you is defective or is received in a damaged condition. Customer's are advised to satisfy themselves with the details of books as set out on the Website or write to us at for any further details or clarifications before placing an order for books.

Replacement or Refund:
We will replace or fully refund your costs if a book sent to you is defective or is received in a damaged condition. However, we require that you inform and return the book to us in original packing within 14 days of receipt. Please write to us at to indicate if you desire a refund or a replacement. In case of a refund request, we will send you a cheque by post to the address on record. If you prefer electronic funds transfer to an account in India, please provide the required account details in your mail to us. Refund payments will be sent within 7 working days of receipt of the damaged or defective book by us together with all account details as required.

Payments through Gateway:
The payment gateway allows for cancellation of payment process. On return to our website, the Customer is given an option to re-try the payment or to cancel the order.

Offline order or Direct Payments to us:
Orders are kept pending till payment is received. If payment is not received within 30 days of order placement, the order is treated as cancelled.

No cancellation will be allowed after a payment is made.

We will despatch order with 3 working days of receipt of payment.

All orders within India will be sent through India Post as a 'Registered Packet with Printed Book'. This mode of despatch requires to leave the top and bottom sides visible for the Postal Department to ascertain that books are being sent in the packet. On despatch we will update the order status and post the consignment number on the Website. This consignment number may be used to track the packet on the India Post website. The status of your order may be checked by clicking on the 'Check Order Status' link on the homepage of the Website.

International orders will be sent through India Post as a 'Registered Parcel'. This will be sent as a fully sealed parcel.

Postal norms may require us to split your order into multiple parcels or packets.

If you desire that we despatch the books through Courier or some other means, additional charges will apply. Users may write to us at to ascertain charges and we will handle such orders off the Website.

Please note that we are not liable for delays in delivery by India Post or Courier etc.

Links to the User Agreement and website policies are available at the bottom of each page on the website. Please review the Agreement and Policies carefully before proceeding.